Positive Behaviour Support and Management in Healthcare (PBS)

Understand behaviour. Reduce avoidable distress. Support safer care.

Course Overview

Develop staff knowledge of distressed behaviour and strengthen safe, compassionate responses across healthcare settings. This e-learning course is perfect for healthcare professionals, caregivers, and anyone interested in learning more about this critical endocrine disorder. Gain the confidence to recognize symptoms, provide appropriate care, and respond effectively to adrenal emergencies.
Behaviour is often a form of communication. A person who shouts, withdraws, refuses care, attempts to leave or becomes physically defensive may be frightened, confused, overwhelmed, in pain or unable to explain what they need.
The Positive Behaviour Support and Management in Healthcare E-Learning Course helps staff look beyond labels such as “difficult”, “attention-seeking” or “non-compliant”. Learners explore the physical, emotional, cognitive, sensory, environmental and communication factors that may contribute to distress.
Across 12 focused modules, the course examines how staff actions, communication, positioning, teamwork and healthcare environments can either increase or reduce distress. It gives learners practical approaches for recognising early warning signs, responding therapeutically and supporting safer, more person-centred care.

Course Content:

1. Understanding Behaviour and Distress
- Explore behaviour as communication and consider how pain, fear, confusion, trauma, illness, sensory overload, environmental pressures and unmet needs may influence a person’s responses.
2. Positive Behaviour Support and Trauma-Informed Care
Understand proactive Positive Behaviour Support principles, common trauma responses and practical ways to promote safety, choice, trust, dignity and emotional wellbeing.
3. Supporting Different Needs and Presentations
Examine distressed behaviour associated with dementia, delirium, autism, learning disabilities, neurodiversity, mental ill health, alcohol or drug use and communication difficulties.
4. Communication, De-Escalation and Restrictive Practice Reduction
Develop therapeutic communication and de-escalation approaches, recognise early warning signs and explore person-centred alternatives to unnecessarily restrictive responses.
5. Personal Safety, Teamwork and Reflective Practice
Consider dynamic risk assessment, safer positioning, coordinated team responses, post-incident learning, professional curiosity and staff wellbeing. Learners apply their knowledge through interactive activities and a final integrated healthcare scenario.

Course Features

Interactive Learning Modules: Our e-learning platform offers engaging multimedia modules, including videos, interactive quizzes, and case studies, to facilitate active learning and retention of key concepts.
Flexibility and Convenience: Participants can access course materials at their own pace, allowing for convenient scheduling and integration into busy work schedules.
Expert Instruction: Our team of experienced healthcare educators have provided expert guidance throughout the learning process ensuring that participants receive comprehensive training.
Certificate of Completion: Upon successfully completing the course and passing the final assessment, participants will receive a certificate of completion.

Who Should Take This Course

This positive behaviour support e-learning course is suitable for healthcare staff whose work may involve supporting people who are distressed, frightened, overwhelmed or displaying behaviours that could increase risk.

It may be particularly relevant for:

  • Healthcare assistants and clinical support workers.
  • Registered nurses and nursing associates.
  • Allied health professionals and therapy support staff.
  • Mental health, dementia, learning disability and autism teams.
  • Staff working in acute, primary care, outpatient, urgent care or community settings.
  • Ward managers, team leaders, supervisors and practice educators.
  • Other patient-facing staff who may encounter distressed or escalating behaviour.


Organisations should consider each learner’s responsibilities, working environment and existing level of training when deciding whether the course meets local learning requirements.

Why Choose Our Positive Behaviour Support and Management in Healthcare E-Learning Course?

Interactive, scenario-based learning
Learners work through realistic healthcare situations rather than relying on theory alone. Activities include scenario decisions, trigger-identification exercises, myth-versus-reality questions, response comparisons and practical reflection.
Broad healthcare relevance
The course examines distressed behaviour in the context of dementia, delirium, autism, learning disabilities, mental ill health, trauma, alcohol and drug use, communication difficulties and sensory overload. This helps learners understand why one approach will not suit every person or situation.
Built-in knowledge checks and reflection
Short knowledge checks are included throughout the course, followed by an integrated final scenario. Reflective activities encourage learners to consider how they can apply the learning to their role, team and working environment.

Enrolment Details

  • Course Duration: Approximately 3 hour
  • Access Period: 30 days from the date of enrolment
  • Certification: Upon successful completion, you will receive a certificate valid for 1 year.
This e-learning module should be completed as part of a wider learning programme, which should include the participant completing a practical assessment of understanding and skills.

Enrol Today

Enhance your expertise in Positive Behaviour Support and Management for Healthcare. Enrol now in our PBS in Healthcare  E-Learning Course!
Gain Confidence. Improve Care. Save Lives.
Join our PBS in Healthcare E-Learning Course and equip yourself with the knowledge and skills to effectively support behaviour safely, ethically, and professionally. 
We care for your health

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